All your questions about eSIM Morocco.

After your purchase, you'll receive a QR code by email and it's displayed on the confirmation page.

On iPhone: Settings → Mobile Data → Add a plan → Scan QR code
On Samsung: Settings → Connections → SIM Manager → Add eSIM → Scan the code
On Pixel: Settings → Network & Internet → SIM → Add eSIM → Scan the code

The eSIM installs in 30 seconds and activates automatically on your first connection to the Moroccan network. 🇲🇦

Yes, and we recommend it! Install the eSIM from home before you leave. The plan only starts at your first connection to the Moroccan network — the timer doesn't run during installation. You arrive in Morocco, enable mobile data, and you're connected instantly.

After installation:

iPhone: Settings → Mobile Data → select the eSIM Morocco line → enable "Mobile Data"
Android: Settings → Network → SIM → select the eSIM → enable "Mobile Data"

Also remember to disable Wi-Fi to force use of the eSIM and test the connection as soon as you land.

Yes, on every plan, whatever the duration. Connection sharing (personal hotspot / Wi-Fi access point) works normally - just turn it on in your phone's settings. Shared data comes out of the same 1 GB of full-speed data per day.

If you can't scan the QR code, use the technical details available in your confirmation email:

SM-DP+ Address (e.g.: rsp-3104.idemia.io)
Activation Code (e.g.: XXXXX-XXXXX-XXXXX-XXXXX)

On iPhone: Settings → Mobile Data → Add a plan → Enter details manually
On Android: Settings → Connections → SIM Manager → Add eSIM → Enter code manually

Yes. On Dual SIM phones (most recent models), your physical SIM stays active for calls and SMS. The Morocco eSIM handles your mobile data in parallel. You can configure which line uses data in your network settings.

Most recent smartphones support eSIM. Definitely compatible:

iPhone: XS, XS Max, XR (2018) and all later models
Samsung: Galaxy S22, S23, S24, S25, S26, Z Fold 2-8, Z Flip 3-8 (except US carrier-locked models and some versions sold in China and Hong Kong)
Google: Pixel 4, 4a, 5, 6, 7, 8, 9, 10, 11 and later
Motorola: Razr 40, Razr 50, Razr+ 2023
Check by model and country of purchase: Galaxy S20, S21, Note 20 and A series (A35, A36, A54, A55, A56), Pixel 2 and 3, Motorola Edge, Xiaomi, OnePlus, Huawei, Sony, Oppo

Check your exact model →

Quick method: Settings → General → About.
If you see two IMEI numbers (IMEI and IMEI 2), your iPhone supports eSIM ✓

Alternative: go to Settings → Mobile Data. If you see "Add a plan" or "Add an eSIM", it's compatible.

Network-locked phones (bought on contract from a carrier) may not accept an eSIM from another network. Check with your current carrier whether your phone is unlocked. Generally, after 12 to 24 months of contract, carriers unlock devices for free on request.

Yes, the eSIM is compatible with iPad Pro (2018+), iPad Air (2019+), iPad mini (2019+) and iPad (2020+). Devices must be the cellular version (Wi-Fi + Cellular). Wi-Fi only iPads do not support eSIM.

For 5, 7, 10 and 15 days, yes. Euro prices read from each provider's own Morocco page on 2 November 2026: 5 days €19 here against €21.90 at Holafly and €21.50 at Airalo; 7 days €24 against €29.90 and €29; 10 days €32 against €39.90 and €32.50; 15 days €45 against €55.90 and €45.50; 30 days €79 against €80.90 and €73. Holafly is cheaper for 1 day (€5.50 against €6), both are cheaper for 3 days (Holafly €13.90, Airalo €13.50, against €14), and Airalo is cheaper for 30 days.

See the full comparison →

There is no total cap and your connection is never cut off - you keep internet access for the whole duration of your plan. Each day you get 1 GB at full 4G/5G speed; once that is used, the speed is reduced to 512 Kbps until the next day, when the allowance resets. At 512 Kbps, WhatsApp, Maps, email and browsing still work, but HD video streaming does not.

The plan starts at your first connection to the Moroccan network — not at purchase, nor at QR code installation. You can therefore:
• Buy now
• Install the eSIM from home
• The plan only starts when you land in Morocco

Each order generates a new eSIM with a new QR code. It is not possible to extend an active plan — you must purchase a new plan and install the new QR code. The new eSIM will replace the old one on your phone.

Our eSIMs are designed specifically for Morocco. They will not work (or will work with very reduced speeds) in other countries. If you're traveling to multiple countries, you'll need a different eSIM for each destination.

No. The displayed price is the final price, all taxes included. No activation fees, no delivery fees, no subscription. You pay once, that's it.

The Morocco eSIM uses the networks of local Moroccan operators — the network available in each area is automatically selected to provide the best signal. 4G LTE is available in all major cities; 5G, launched on 7 November 2025 by all three operators, opened first in 8 major cities (Casablanca, Rabat, Marrakech, Tangier, Fez, Agadir, Meknes and Oujda) and has been extending since.

Yes! 4G LTE connectivity is reliable in popular desert tourist areas like Merzouga (Erg Chebbi dunes), Zagora, Laayoune and Dakhla. Base camps generally have good signal. In expeditions deep in the desert far from tourist tracks, signal may be intermittent, which is normal for any operator.

Main tourist routes (Tizi n'Tichka, Dadès Valley, Todra Gorge) have 3G to 4G coverage. High mountain areas off marked trails may have weak or no signal. In remote Atlas villages, coverage varies.

5G launched on 7 November 2025 with all three operators, first in 8 major cities (Casablanca, Rabat, Marrakech, Tangier, Fez, Agadir, Meknes and Oujda), and coverage has been extending since. All other cities have 4G LTE with excellent performance (30-100 Mbps in general). Your phone must be 5G compatible to benefit from 5G.

Payment is processed by Stripe, one of the world's leading online payment providers. We accept all Visa, Mastercard, American Express cards, as well as Apple Pay and Google Pay. Payment is 100% secure (SSL/TLS, 3D Secure).

As long as your plan has not started (no connection to the network in Morocco, no data used), you can request a refund within 30 days of purchase, provided the plan can be cancelled with our supplier, by writing to [email protected]. Once the plan has started, it cannot be refunded. No refund is given for a phone that is incompatible or locked to an operator: check yours before buying.

Yes. We never have access to your banking information. All payment processing is done directly by Stripe, certified PCI DSS Level 1 (the strictest security certification in the industry). We only store your name and email to deliver your eSIM.

Yes! Your physical SIM stays active for calls, SMS and WhatsApp. The Morocco eSIM works in parallel only for mobile data. WhatsApp, Signal, Telegram continue to work with your usual number.

1. First check your Spam/Junk folder — automated emails sometimes end up there.
2. Check that you entered the correct email address when ordering.
3. Your QR code is also displayed directly on the confirmation page after payment.
4. If you still don't have your QR: request a resend →
5. As a last resort: write to [email protected]

Try in order:
1. Check that mobile data is enabled on the eSIM line (not Wi-Fi)
2. Disable then re-enable Airplane mode for 30 seconds
3. Go to network settings and manually select an available Moroccan network
4. Restart your phone
5. Check that data roaming is turned on for the eSIM line (the eSIM does not work without it)

If the issue persists, contact [email protected] with your ICCID.

If the camera won't scan the QR code:
1. Make sure your internet connection is active (Wi-Fi or data) when scanning
2. Clean the camera lens
3. Print or enlarge the QR code for a better scan
4. Use manual installation with the SM-DP+ and activation code provided in your email

A few things to try:
• Weak signal: move or go to an open space
• Peak hours: speeds may be reduced between 6pm and 10pm in large cities
• APN settings: check that the APN is configured correctly (normally automatic)
• Data saving mode: disable it in settings
• If the connection keeps dropping, try manually selecting another Moroccan operator

Check the first activation date. The timer starts at the first connection to the Moroccan network, even if it's a transit at the airport. If you think there's an error, write to [email protected] with your order number (session ID) and we'll check.

No. An eSIM QR code can only be scanned once on a single device. Once activated, the eSIM is tied to that device and cannot be transferred. For a new device, you'll need to purchase a new plan.