You're exploring the souks of Marrakech, hiking the Atlas Mountains, or surfing in Taghazout, and suddenly your phone dies, gets lost, or you simply upgrade to a better device mid-trip. Don't panic — your connectivity doesn't have to suffer. With an eSIM from eSIM Maroc, you can switch phones and stay online with unlimited 4G/5G data. Here's exactly what to do.
Can You Transfer an eSIM to a New Phone?
Yes, but with a caveat: eSIMs are generally tied to one device at a time. Unlike a physical SIM, you can't just pop it out. However, you can reinstall your eSIM profile on the new phone using the original QR code or by requesting a new one. Since eSIM Maroc delivers your eSIM via email, you can access it from any device with internet.
Step-by-Step: Switching Your eSIM to a New Phone
1. Keep Your Email Accessible
Your eSIM QR code was sent to your email upon purchase. Ensure you can still log into that email from your new phone or a friend's device. If you can't, use the resend QR code page — enter your purchase email, and we'll resend it instantly.
2. Delete the eSIM from Your Old Phone (If Possible)
If your old phone is still functional, go to Settings > Cellular/Mobile Data and remove the eSIM profile. This frees it for the new device. If the phone is lost or broken, don't worry — the eSIM will deactivate automatically after a period of inactivity.
3. Install the eSIM on Your New Phone
On your new phone, go to Settings > Cellular/Mobile Data > Add eSIM. Scan the QR code from your email. If prompted, enter the confirmation code (also in the email). Your eSIM will activate within minutes.
4. Check Connectivity
Once installed, your unlimited data should work immediately. If not, toggle Airplane Mode on and off, or restart the phone. Still issues? Contact our support — we're available in English, French, and Spanish.
What If You Lost the QR Code?
No problem. Visit our resend QR code page, enter the email address you used for purchase, and we'll resend the QR code and confirmation code to that email. No account or login needed — we keep it simple.
Can You Use the Same eSIM on Two Phones at Once?
No. An eSIM can only be active on one device at a time. If you install it on a new phone, the old phone's eSIM will stop working. This prevents unauthorized sharing and ensures your data stays secure.
Tips for a Smooth Phone Switch in Morocco
- Back up your email access: Save your email password somewhere secure (e.g., a password manager) so you can always retrieve your QR code.
- Check phone compatibility: Before switching, verify your new phone supports eSIM. Most modern smartphones do, but check our compatibility page for a full list.
- Keep your old phone charged: If possible, keep the old phone on until you've successfully transferred the eSIM, in case you need to re-scan the QR code from its email app.
- Know the networks: eSIM Maroc connects to Maroc Telecom, Orange, and Inwi — the best networks in Morocco. You'll get strong 4G/5G coverage in cities, deserts, and mountains.
What About Your Unlimited Data?
Your unlimited data plan remains valid for the duration you purchased — whether it's 1 day (€6), 3 days (€14), 5 days (€19), 7 days (€24), 10 days (€32), 15 days (€45), or 30 days (€79). Switching phones doesn't change your plan or reset the clock. You keep using the same unlimited data until the plan expires.
Frequently Asked Questions
Can I switch my eSIM to a new phone while in Morocco?
Yes. Simply reinstall the eSIM on your new phone using the original QR code from your purchase email. If you lost it, use our resend QR code page to get a new one.
Will I lose my remaining data if I switch phones?
No. Your unlimited data plan is tied to the eSIM profile, not the phone. When you transfer it, you keep the same validity period and unlimited data.
How do I get a new QR code if I lost it?
Go to our resend QR code page at /en/resend-qr.html, enter the email you used to purchase, and we'll email the QR code and confirmation code again — no account needed.
Can I use the same eSIM on two phones at the same time?
No. An eSIM can only be active on one device at a time. Installing it on a new phone will deactivate it on the old one.
What if my new phone doesn't support eSIM?
Check our compatibility page before switching. If your new phone lacks eSIM, you may need to purchase a physical SIM from a local operator. However, most modern phones support eSIM.
Stay Connected, No Matter What
Switching phones mid-trip doesn't have to be a headache. With eSIM Maroc, your unlimited data follows you to any compatible device. Just keep your email handy, and you're set. Ready for your Morocco adventure? Browse our Morocco eSIM plans and get connected instantly.